Финансы и экономика
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  • размер 1.02 МБ
  • добавлен 17 октября 2011 г.
Blokdijk Gerard, Menken Ivanka, Engle Claire. The Financial Management Toolkit: The Missing Financial Management Planning, Process, Theory and Tools Guide - ITIL Compliant
Published by Emereo Publishing. 2008. ISBN-10:
1921523271. ISBN-13: 978-
1921523274. (122 pages).
Format PDF/RAR
To open this book, write a password to encrypt it. ebooksclub.org

This document describes the contents of the Financial Management Workbook. The information found within the book is based on the ITIL Version 3 framework, specifically the Service Strategy phase which incorporates the updated ITIL Version 3 Financial Management process.
The Workbook is designed to answer a lot of the questions that Financial Management process
raises and provides you with useful guides, templates and essential, but simple assessments.
The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement. Presentations can be used to educate or be used as the basis for management presentations or when making business cases for Financial Management implementation.
The additional information and bonus resources will enable you to improve your organizations
methodology knowledge base.
The Workbook serves to act as a starting point. It will give you a clear path to travel. It is
designed to be a valuable source of information and activities.
The Financial Management Workbook:
Flows logically,
Is scalable,
Provides presentations, templates and documents,
Saves you time.
A professional technical roadmap to ITIL V3 Framework IT Service Operations Management (Incident, Event, Problem and Access Management, plus Request Fulfilment) with 34 templates and design documents for organizational assessment and implementation.
Product Description:
Financial Management for IT Services (ITSM) is an IT Service Management process area. It is an element of the Service Delivery section of the ITIL best practice framework. The aim of Financial Management for IT Services is to give accurate and cost effective stewardship of IT assets and resources used in providing IT Services. It is used to plan, control and recover costs expended in providing the IT Service negotiated and agreed to in the Service Level Agreement (SLA). "The Financial Management Toolkit" is an excellent text that covers the major topics of financial management: how to evaluate and interpret financial decisions, the tools a manager should use to forecast future eaings and manage growth, how to properly valuate investment opportunities, and so forth. Financial management is often considered to be the process that most actively links all the ITIL processes together. This process aims to improve and maintain IT Service quality providing a structured approach to managing and implementing the costing and charging of changes in the IT Infrastructure. The financial management Tool Kit provides a wide variety of resources to boost your understanding and ability to implement financial management in your organization. Contents include Financial management Objectives and Goal templates, Financial Key Performance Indicators, Critical Success Factors and a checklist to help understand just how well financial management is performed in your environment. This book is ideal if you are not yet familiar with basic accounting and finance concepts and also when you want a deeper understanding of finance in a corporate setting.
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