Жулидов С.В. The Hotel Business

Серия «Special English for universities, colleges». Москва, 2006.
Рекомендовано Учебно-методическим центром «Профессиональный учебник» в качестве учебного пособия для студентов высших учебных заведений, обучающихся по специальностям сервиса 230000.
CONTENTS.
Предисловие.
Методическая записка.
Unit 1.
Classification of Hotels.
Case Study. Cultural differences.
Unit 2.
Resort Hotels (Part 1).
Case Study. Suddenly, Cairo is cool.
Unit 3.
Resort Hotels (Part 2).
Case Study. Canadian Pacific Hotels (Part 1).
Unit 4.
Types of Hotels (Part 1).
Case Study. Canadian Pacific Hotels (Part 2).
Unit 5.
Types of Hotels (Part 2).
Case Study. 1: Canadian Pacific Hotels (Part 3). 2: Chequing in (Part 1).
Unite 6.
Types of Hotels (Part 3).
Case Study. 1: Corporate Profile: Hyatt Hotels (Part 1). 2: Chequing in (Part 2).
Unit 7.
The Functions and Departments of a Hotel.
Case Study. Corporate Profile: Hyatt Hotels (Part 2).
Unit 8.
Role of the Hotel General Manager (Part 1).
Case Study. Corporate Profile: Hyatt Hotels (Part 3).
Unit 9.
Role of the Hotel General Manager (Part 2).
Case Study. Corporate Profile: Hyatt Hotels (Part 4).
Unit 10.
Hotel Restaurants.
Case Study. 1: (a) Ensuring Guest Satisfaction; (b) Friday Evening at the Grand.
Hotel's. Casual Restaurant. 2: Personal Profile: Executive Chef.
Unit 11.
Hotel Bars.
Case Study. 1: Bartender, I'll only have water. 2: Cutlery thieves feed off Duma.
Unit 12.
Classification of Hotel Bars.
Case Study. Norwegians ban smoking in bars.
References.