Тверь.: Тверской Технологический колледж, 1999. - 48 с.
Содержание:
Types of accommodation.
Hotel facilities.
Advance booking.
Checking into the hotel.
Hausekeeping.
Safety and security.
Hotel problems. Complaints.
Food service.
Checking-out.
Types of accommodation.
Hotel facilities.
Advance booking.
Checking into the hotel.
Hausekeeping.
Safety and security.
Hotel problems. Complaints.
Food service.
Checking-out.