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UNIT 8
INTERNATIONAL BUSINESS ETIQUETTE AND ETHICS
Lead-in. Elicits the ideas from the students as they suggest things connected
with International business etiquette and ethics, make collective mind map
(spidergram) on the board as the ideas are suggested, so that they can see
how T. draws out the aspects of the topic. Discuss each point in detail.
Ask Ss to give examples of business etiquette they are familiar with, ask
about the difference between polite and rude behaviour. This activity will
prepare Ss to work with the topic of the Unit 8.
Exercise 1. Read the text and fulfill the exercises.
Start reading and translating the text, ask different Ss to read short
paragraph.
Exercise 2. Answer the following questions.
1. What is business etiquette? – It is in essence about building
relationships with people and a means of maximizing your business
potential.
2. What role does a comfort zone play? – If you feel comfortable around
someone and vice versa, better communication and mutual trust will
develop. This comfort zone is realized through presenting yourself
effectively.
3. What are the things round which the business etiquette revolves? –
Firstly, thoughtful consideration of the interests and feelings of others
and secondly, minimizing misunderstandings. Both are dependent
upon self conduct. Business etiquette polishes this conduct.
4. Is it necessary to concentrate deeply on business etiquette? – Business
etiquette varies from region to region and country to country. For the
international business person, focusing too deeply on international
business etiquette would leave no time for business.
5. What are the main principles of business etiquette? – They are
concentrated on the following fields: Behaviour, Honesty, Character.
Sensitivity, Diplomacy, Appearance.
6. Among all the principles, what do you think is the major one? Why?
Ss give they own example and opinion.