Pringle, and Paul Sansone made insightful suggestions in the early
stages of this manuscript. Our research assistants, Lindsay Cage,
Rebecca Jones, and especially Karen Jansen, rendered invaluable
support administering questionnaires, researching ideas, and orga-
nizing material. David Ernsthausen at the Kenan-Flagler School
of Business at the University of North Carolina provided expert
assistance with the knowledge management section of this book,
and Peggy Pickard, also of UNC, ensured that we had the facili-
ties we needed for our frequent conferences and brainstorming
sessions.
Most of all, we are grateful to all those McKinsey alumni who
gave us interviews or answered our questionnaires: Jim Bennett,
Omowale Crenshaw, Dean Dorman, Naras Eechambadi, Bob
Garda, Evan Grossman, Eric Hartz, Paul Kenny, Stevie McNeal,
Sylvia Mathews, Bill Ross, Larry Rouvelas, Jeff Sakaguchi, Dan
Veto, Steve Anderson, Alan Barasky, Martha Blue, Roger Boisvert,
Francesca Brockett, Bob Buchsbaum, Ciara Burnham, S. Neil
Crocker, Dominik Falkowski, Brad Farnsworth, Shyam Girid-
haradas, Barbara Goose, Francesco Grillo, Reggie Groves, Fred
Kindle, Deborah Knuckey, Heiner Kopperman, Kurt Lieberman,
Lee Newman, Leah Niederstadt, Ron O’Hanley, Rainer Siggelkow,
Chacko Sonny, and Jim Whelan, as well as many others, who, for
reasons of their own, wish to remain anonymous. We could not
have written this book without them.
x Acknowledgments
00 (i-xviii) front matter 1/29/02 4:48 PM Page x