ITIL, 2009. — 47 с.
Комитет по переводам и публикациям: Жилинский Александр (INLINE
GROUP), Сарычева Александра (Zurich Retail).
ITIL is a Registered Trade Mark, and a Registered Community Trade
Mark of the Office of Govement Commerce, and is Registered in the
U.S. Patent and Trademark Office
(Glossary Terms and Definitions)
ITIL V3 Glossary, v0.92, 30 April 2009
Глоссарий Терминов и Определений
