
194 Chapter 5 Discrete Probability Distributions
Citibank, the retail banking division of Citigroup, offers
a wide range of financial services including checking
and saving accounts, loans and mortgages, insurance,
and investment services. It delivers these services
through a unique system referred to as Citibanking.
Citibank was one of the first banks in the United
States to introduce automatic teller machines (ATMs).
Citibank’s ATMs, located in Citicard Banking Centers
(CBCs), let customers do all of their banking in one
place with the touch of a finger, 24 hours a day, 7 days a
week. More than 150 different banking functions—from
deposits to managing investments—can be performed
with ease. Citibank customers use ATMs for 80% of their
transactions.
Each Citibank CBC operates as a waiting line system
with randomly arriving customers seeking service at one
of the ATMs. If all ATMs are busy, the arriving customers
wait in line. Periodic CBC capacity studies are used to an-
alyze customer waiting times and to determine whether
additional ATMs are needed.
Data collected by Citibank showed that the random
customer arrivals followed a probability distribution
known as the Poisson distribution. Using the Poisson
distribution, Citibank can compute probabilities for the
number of customers arriving at a CBC during any time
period and make decisions concerning the number of
ATMs needed. For example, let x ⫽ the number of
customers arriving during a one-minute period. Assum-
ing that a particular CBC has a mean arrival rate of two
customersperminute,thefollowingtableshowstheprob-
abilities for the number of customers arriving during a
one-minute period.
x Probability
0 .1353
1 .2707
2 .2707
3 .1804
4 .0902
5 or more .0527
Discrete probability distributions, such as the one
used by Citibank, are the topic of this chapter. In addi-
tion to the Poisson distribution, you will learn about the
binomial and hypergeometric distributions and how they
can be used to provide helpful probability information.
Periodic capacity studies are used to analyze customer
waiting times and determine if additional ATMS are
needed.
CITIBANK*
LONG ISLAND CITY, NEW YORK
STATISTICS in PRACTICE
*The authors are indebted to Ms. Stacey Karter, Citibank, for providing
this Statistics in Practice.
In this chapter we continue the study of probability by introducing the concepts of random
variables and probability distributions. The focus of this chapter is discrete probability
distributions. Three special discrete probability distributions—the binomial, Poisson, and
hypergeometric—are covered.
5.1 Random Variables
In Chapter 4 we defined the concept of an experiment and its associated experimental out-
comes. A random variable provides a means for describing experimental outcomes using
numerical values. Random variables must assume numerical values.
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