Саблин М.Т. Взыскание долгов: от профилактики до принуждения

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8) ;

9)     (,  ,

), ;

10)  Legal collection

("").

:

1)    (    

, );

2)        

,  , ,   . (  

3)        

,    , ,   )

.   7.5);

4) :  ,    , 

, ;

5)       

     .  , 

, ;

6)   SMS-, ,  ,

;

7)     (, 

   "http://maps.yandex.ru/"   

, , , , 

);

8)  ( - ), 

,      

,  - ;

9) .

 Legal collection ()

 Legal collection

    ,   

   .    100 

 (  - 100 , 100  , 100   

, .) , 

     

.

       

 Soft  Hard collection, 

     ,    ( , 

     )     

.

 Legal collection :

1)     

, , .);

2)  Hard collection ("" ) 

"  ( 90 );

3)    :      

, , , 

 : PRESSI ( HERSON )

         (, 

   .),  , 

, ;

4)    :  

 ,   ,    

, , ;

5)  , , 

     (    

 Soft  Hard collection);

6)     ,  

;

7) ;

8)  , ,    

,  ,  .    

  :   , 

, ;

9)    : , ,  

, .

:

1) 

;

2) ;

3) :  ,    , 

, ;

4)   (,   , 

) . 

       . ,

: , 

 10-,  - 

,         

      ,    

;

5)  "" , , 

, 

 "" ;

6)      (KPI) 

   :     ,

" ,  ,    ,

     (  

.   7.5);

7)  (, 

      , 

);

,      

.;

9) .

, , 

.  "",  "", ,

. 

, .

 - 

,       ,

 "" , 

   .  ,   

     ,  , 



.

?

1. , 

 "" - 

     , ,   

 ,   

            

, , ,

, , ).

2.   , ,    ()

       .  

    ,    ,  

,   .  , 

       ,     

.

3.   (     -

  ,    ), 

, 

,    ,    

. , , , 

.

     ,      

     . ,  

   ,       

, . : 

 "" ? 

  ,   ,   

,       -    

   ,     ,   ,

, .

4.      

.

5. , :

-     ,  

;

- , , , "" 

;

- ;

- ,

, , 

;

-     ( 

);

- ;

 : PRESSI ( HERSON )

- .

6.       ,

       ,   

.

7.       -

, :

- ;

-     , ,  

;

- ;

- .

7.4. 

:  - , ,

. 



 - .



      . ,  

 ,   - . 

         

, .

,         (,

 - ,  - ) , 

: , 

*(353).

         

 ()? , 

 19 490 *(354).

.

 - 

   . 55     

  ,      

      ,    

.

    .   

     :   

    ,    

,    ,   *(355).

.

     

    (   ,   

) .

, 

      ,  

 - .

        

:

1. .

      , 

, .

2. .

, : "...

1 000 000 ( ) ..."     

, ,

           

.

       ,

, 

       .

, : "...      

10 000 000 ( )      

        

..."

        

  ,  ,   

      ,   

, .

   :   

       ,  

 (      

) ,

 ,    

. ,  "", ,

, .

         ,

       

.

3. .

    

      

, 

      ,   

.

 ,     ,    

, . 

.       

 (, 

, ).

 ,       

 ",   ,   

 ,   ,      

  ;  ,    

 ,    ,     

.

, 

     ,    

, .

       

 : PRESSI ( HERSON )

:

-  (

);

-    , , ,

, ;

-      , 

, ,  ""

.;

-         

;

-  ,    ,   

,     "" ,   

 - 

 (, ) 

;

-       

   ,    

;

-        

 (),      ,

  ,   . (   .   7.2,

7.3);

-         

 ;   - 

;

-  

, ;

-       

   (     ,   

 - );

-         

;

- ""       

, .

     :   

 (),   

  ,    

.

  ,      

,       :

     ,  

     ,    

.      (   

), 

, , 

, 

.



 ,        

, :

- ;

- , , 

;

-  -  (

)           

    .   

, 

 ,    - " "   

.         

,    

, , .

       

, , .        

, 

.

    ,     

       

  ,      

 ,      

  (    ).  

      , 

         -

, 

  (. 11  ).  ,   

   ,     

.

7.5.  (KPI) 



, ,

.





.  1992 .     .   

    KPMG .   ""

  (Balanced Scorecard (BSC))  

        

.  ():

- ;

-  ();

-  ();

- , , , .

*(356), 

.

   (Key Performance Indicators - KPI)

   -   , 

  ,  ,   

.

     

 : PRESSI ( HERSON )

  ,   , 

, 

. 

 :  ,    

 ,  ,  .   

 ,   "   ",   

 "", .

       -  

        

,        . 

 KPI, 

, .



   , 

, .*(357):

 ()  365

 = 

 



      

*(358), :



  365

 = 

 

      

.

,         

     ,  

, .

 (. , 

)   *(359),     

: , 

   , . ""  "" 

?

  ,       

, 

, , , 

. , ,

. 

 ,        (    

),   ,    

     .   

        

, .

 ,      , 

   .    

     

: , , 

, ,  3 , 10  - ,

.

1.  - "".

  ,      

:





  ×100%/







-  "",

 - ,

 - .

       

. , 20-

.

        

       , 

 ,    , .     

   .     

.

2.  - " - ".

        

:





  ×100%/







-  " - ",

 -  - ,

 - , 

 - , . , ).

    1%, ,  1  100

, 

 .    -     

 "": , 

,  "" ,   

.

   ,   

, , ,

    1 . .     ,

       .

, : 

20%   80%  ,   80%  -

 20% .

3.       

.

   ,     

   -    , , .

, 

:

-  1  30  ( 1 );

 : PRESSI ( HERSON )

-  31  90  ( 1  3 );

-  91  180  ( 3  6 );

-  181  365  ( 6 );

-  365  ( 1 ).

  ,  70%    

.

4.  Soft, Hard  Legal collection.

     " 

"  "  "   

      .  

      ( 

), .

  ,      

,  Soft collection 

,        ,

.

  Legal collection    ,

   - .    

     Legal collection  (  

).  10%  Legal collection 

 .     

   : ,   

.

      

     ,  

.      

.

,       ,  

  70-90%    ,  

  -  (,  ,

).

 ,   -    . 

        

.

 KPI, 

:

- 

;

-        ,

, ;

- ;

- ;

-        

;

- ;

- ;

-     ;     

;

- , , ;

- ;

- , , , ;

- ;