
TERMINATING
No matter how carefully you screen and train your staff, it is likely that you
will face the need to terminate someone’s contract. It is never an easy deci-
sion and is one that most managers reach reluctantly. Nevertheless, it is
imperative that you be aware of the steps involved in the termination
process. If you thought you lost sleep when deciding to terminate a posi-
tion, that is insignificant compared to the trouble you will face if you try to
terminate someone and fail.
Employees may need to leave their job for many reasons, including
incompetence, unsatisfactory performance, insubordination, inappropri-
ate relationships or contact with fellow employees, breach of confidential-
ity, dishonesty, or criminal behavior. No matter what the reason, you will
need to provide a record of any misconduct.
First, document your expectations of the employee’s performance
clearly. This document needs to be discussed directly with the employee,
and you must provide evidence that he or she has comprehended and
acknowledged the job’s responsibilities. The document should include a
series of milestones with timelines established for their completion.
Second, document the steps taken at the management level to assist
the employee in meeting these responsibilities and the goals outlined for
performance in the immediate future. You need to give a good faith effort
to provide the employee with every opportunity to improve his or her per-
formance rating.
Third, maintain a record of your employee’s success (or failure) in
achieving the goals and milestones in a timely manner. If any incidents
occur during the probationary period, you need to record these in detail
and, if possible, list any witnesses who can corroborate the event(s).
Fourth, it is wise to maintain a record of the human resource manage-
ment office’s involvement in the process. This staff can provide witnesses
to any meetings you hold with the employee and can give you guidance in
how to handle what is likely to be a difficult situation.
During this process, it is likely that the individual will look for an alter-
native position, either within your institution or elsewhere. You can try to
assist the employee in finding a new position; however, if you were termi-
nating the employee, it would be unwise to serve as a reference. This is not
in your interest or in the employee’s. Follow the institutional guidelines
concerning letters of recommendation or reference. At some companies,
there is an across-the-board policy prohibiting letters of reference for past
employees, regardless of why they left the company. These companies will
only confirm the dates of employment and salary records for their former
staff. By doing so, the companies seek to avoid any lawsuits arising from
either (1) an employee who was dissatisfied with his or her letter of
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