Sustainable by Design
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companies now espouse a commitment to sustainable development, 
they are often unable or unwilling to address the fundamental changes 
it demands. It is not uncommon to encounter complacency, indifference 
or even hostility, accompanied by the familiar arguments that eschew 
moral culpability. Rationalizations such as ‘if we don’t do it someone 
else will’, or ‘we have to do things this way to maintain our competitive 
advantage’ all serve to justify an unsustainable and frequently  
unethical system.
3
A significant problem in today’s approaches to business is this notion 
of mediated experience, which leads to objectification. It creates a 
one-sided relationship that uses and discards at will. People become 
diminished and dehumanized, seen only as functional and expendable 
‘labour’ rather than as persons,
4
 and the natural environment, including 
animal life, becomes a resource, described in terms of tonnage or 
processed product. But a philosophy of sustainable design cannot be 
reconciled with objectification and exploitation; it has to be based on 
far more respectful, responsible and reciprocal relationships with people 
and the natural world. It requires that people are not seen merely as 
a means – an expense on the budget sheet to be ‘downsized’. Such 
thinking fails to recognize the intrinsic value and welfare of the people 
involved and, ultimately, robs us of our own humanity. The same can 
be said of the planet itself, which behaves, in effect, as a living system
5
 
upon which we are dependent. If, in our business practices, we are to 
cultivate a more sustainable relationship with the world, then we must 
develop attitudes, and thence approaches that give greater emphasis to 
direct engagement and that recognize the inadequacies of the  
mediated experience. 
As I briefly discussed in Chapter 11, Buber describes the mediated 
experience as the product of an ‘I–It
’ attitude, where things and people 
are the objects of our attention; that is, they become objectified.
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By contrast, the ‘I–You’ attitude has no object. The ‘I’ here stands in 
relation to the other. ‘I–You’ refers to a relationship in which people 
and the world are not experienced through concepts, information, 
facts and figures, but are encountered directly. This notion is perhaps 
best illustrated through some of our relationships with other people, 
and especially a loving relationship where there is a mutual and 
reciprocal encounter. For example, parents do not love their children 
for any particular reason – because of their smile or the colour of their 
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