
ChaptEr 4 Conceptualization and Planning 101
Research
Research is critical to design. It provides answers to questions that guide us in
the design process. The outcome of research is to discover something new. We
may start with some information on the topic, but research extends the mean-
ing of the communication goals.
When we perform research, we are using our senses to observe, record,
analyze, and report data. We perform informal design research by talking to
clients about their business and problems and also by looking at documents
and Web sites. Formal research is performed by scientists, scholars, market
researchers, and corporations. If we need historical or contemporary facts, we
might utilize published research studies from conferences and journals.
There are two types of research data: quantitative (numerical) and quali-
tative (conceptual or narrative). Statistics are factual; they are examples of
quantitative data, which is measurable, numerical data gathered through
surveys, polling, and experiments. Qualitative data, which is humanistic and
describes experiences, uses words to explain data ndings from observations,
content analyses of historical documents, results from focus groups, and
interviews with people.
Both quantitative and qualitative methods have their place in the design pro-
cess. The process of research requires you to look, listen, think, and record what
you see, hear, and discover about the audience and the themes that will support
your designs. In her book Everyone’s Guide to Successful Publications, Elizabeth
Adler offers a list of questions that can be used to tailor a piece to an audience
(1993, 73–79). Answering these questions (some or all) will help you design
for communication by focusing on the information you gain during the research
process, rather than simply guessing or catering the piece to what you expect
instead of what your target audience expects.
Table4-1 Twenty Questions to Help You Target Your Audience.
1. Who is your target audience? (You cannot answer “everyone.”)
2. Are there more men or women? (Find statistics to support your
answer.)
3. How old are they? Are they children, teens, adults, or seniors?
(continues)
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