
STATISTICAL PROCESS CONTROL 415
This is the field of statistical quality control
(SQC) or statistical product control (SPC). These
techniques should be second nature to any scien-
tist, but they have met with opposition in produc-
tion facilities where they are treated as one more
fad brought down by management. One aspect of
this is to reduce product variation. This assumes
that all of the important variables are measured in
timely manners. It is interesting to speculate on
companies that join the SPC bandwagon, indicat-
ing that SPC is the best thing they have ever
heard; what were these companies doing before
they heard of SPC?
The cost versus benefit of
SPC
The cost of quality assurance throughout the
manufacturing process is an important consider-
ation. With too little quality assurance, high costs
will result because there will be a high rejection
rate at the end. Too much quality control and the
tail wags the dog. The amount of quality control
practiced depends on the intended use of the prod-
uct. Transistors for consumer radios will not be
made with the same tight specifications as elec-
tronic components designed for space satellites, so
the level of SPC is appropriately different in these
two products.
Inventions and new processes change the
quality control picture dramatically. The best
quality control in the design of vacuum tubes will
never compete with the transistor, which is inher-
ently of higher quality for most purposes.
Computers and computer networks now make
many aspects of quality control essentially auto-
matic to the production worker. Data is collected
continuously by sensors, sent to computers,
graphed, and presented to operators. Recent
trends, warnings of process variables going out of
a specified range, and other information is given
continuously. This allows the operators to see a
potential problem long before the quality of the
product is seriously affected. These automatic
systems also save money by not requiring much
operator time. Much of
the
drudgery of statistical
process control, such as plotting points by hand,
should be gone. For other data that is not collect-
ed automatically and for teaching purposes, com-
puters with graphic packages should be made
available.
20.3 STATISTICAL PROCESS CONTROL
TOOLS
Data collection
It is very important to collect useful data
before trying to analyze it by charting and statisti-
cal analysis. TAPPI Standard Methods cover
areas of sampling for paper, chips, and other
materials. If the sample one obtains does not
represent the material that is actually being used,
then data analysis may do more harm than good
by throwing people off track. This has been
mentioned in various parts of this book already.
For example, a bucket sampler that is filled by the
first few chips off a chip truck potentially allows
chip suppliers to put poor quality material in the
truckload without detection. Mention was also
made of a neglectful worker who would collect an
entire shift worth of eight samples all at the same
time,
but submit them hourly.
Another point to consider is the sampling
frequency. Generally, the more variability in a
material, the more often it should be sampled.
Wood has a very large amount of variability due
to the nature of the material. Wood is not like
sodium hydroxide or other chemicals that have
relatively little variation between batches.
The accuracy of data is paramount. No
amount of statistical analysis will detect errors in
pulp kappa numbers that are all too low because a
buret could not be filled to the top. Such an error
is fixed and not random.
One should also consider what variables
should be tested. In the past, kraft mills tested
wood chips on the basis of size for pulping. How-
ever, thickness is a much more suitable variable,
and the industry now saves millions of dollars
every year by testing and separating wood on the
basis of its thickness.
Graphs
and charts
Data for statistical process control can be
presented in any form in which data is commonly
presented for analysis, presentations, and compari-
son. These tools include bar charts, histograms,
line graphs, pie charts, scatter plots to relate two
or more variables, Pareto charts, and control
charts.
By graphing the data, trend
analysis
becomes
much easier. It is virtually impossible to see