
along with the new Colgate Wave. The display was configured to resemble shelf dis-
plays in actual stores and the toothbrushes were shown in their normal packaging, with
prices clearly marked. (At the beginning of the interview, respondents were asked
what kind of store they usually purchased toothbrushes at—such as discount stores/
mass merchandisers, drug/grocery stores, etc. The prices they were subsequently
shown were consistent with the outlets they shopped at—lower prices for those shop-
ping at discount and mass merchandisers and higher prices for those shopping at drug/
grocery stores.) Respondents were free to pick up and examine each product if they
wished. Respondents were initially shown this display with prices for each toothbrush
set at 24 percent below market level and were asked to select the brand that they would
buy. Once the respondent made a choice, the price of the chosen item was raised by
6 percent while prices of all others remained constant. Then, the respondent was
asked to make a choice again. Prices for each brand were varied from 24 percent
below market level to 24 percent above market level, in 6 percent increments. The
choice process was repeated until the respondent had gone through all brands at all
the price levels, or would not buy any brand at the prices shown, or refused to continue
with the exercise. The result was a matrix of choices made for brands at up to nine
different price levels. Not all respondents had the same number of choices because
they could opt out earlier saying, “All prices are too high.”
These choices were used as inputs to a proprietary model that estimated each
respondent’s part-worth utilities (on a scale of 1000) for each brand and price level.
These utilities, along with demographic information for each respondent, made up
the input data for the model. Given a price scenario, the model calculated market
shares from the data on utilities. The case appendix provides a description of the
Excel workbook containing the model.
The actual market prices and market shares of the 11 existing brands in the study,
along with the market price being planned for Colgate Wave, are listed in the table
below. In this table, market shares have been re-scaled from their original values for
the entire US market so that they add up to 100 percent for the 11 brands included
in the study. These 11 brands accounted for anticipated sales of roughly 300 million
toothbrushes in 1996.
Brand Price Share: %
Colgate Wave 2.99
Colgate Plus 2.14 18.10
Colgate Classic 0.99 2.90
Colgate Total 2.69 6.79
Crest Complete 2.54 12.70
Oral-B Advantage 2.99 10.81
Oral-B Indicator 2.39 12.09
Store brands (Rite Aid) 1.09 17.31
Mentadent 2.99 7.40
Aquafresh Flex Direct 2.59 2.90
Reach Plaque Sweeper 2.89 0.70
Reach Regular 2.14 8.30
372 Chapter 9 Heuristic Solutions with the Evolutionary Solver