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Book VI
Chapter 3
Managing iPhone
Devices
467
Integrating iPhone with Exchange
4. Enter your e-mail address, Windows username, and password.
For most installations, you should leave the Domain field empty. (If the
e-mail configuration doesn’t work, come back to this screen and enter
your domain name here.)
5. Tap Next.
The screen shown in Figure 3-6 appears.
Figure 3-6:
Entering
your
Exchange
server.
6. Enter either the DNS name or the IP address of your Exchange server.
For example, I entered smtp.lowewriter.com for my Exchange server.
7. Tap Next.
The screen shown in Figure 3-7 appears. This screen lets you select
which mailbox features you want to synchronize: Mail, Contacts, or
Calendars.
8. Select the features you want to synchronize and then tap Done.
The e-mail account is created.
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468
Integrating iPhone with Exchange
Figure 3-7:
Selecting
the
features to
synchronize.
After the e-mail account has been configured, the user can access it via the
Mail icon found on the iPhone’s home page.
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Chapter 4: Managing
Android Devices
In This Chapter
✓ Looking at how Android phones work
✓ Looking at the Android operating system
✓ Examining the Android’s core applications
✓ Working with Exchange e-mail accounts
F
or the better part of a year, Apple had the touch-screen smartphone
market all to itself. But in late 2008, T-Mobile released a touch-screen
smartphone called the Dream, made by HTC. This smartphone was the first
of many subsequent phones based on an operating system developed by
Google, named Android. Android-based phones are similar to the iPhone
in many ways, but there are many differences — the most important being
that Android phones are available from a variety of cell phone providers,
whereas the iPhone is available only from AT&T.
This chapter is a brief introduction to the Android platform. You find out a
bit about what Android actually is, and you discover the procedures for set-
ting up Exchange e-mail access on an Android phone.
Understanding Android Phones
In many ways, Android phones are similar to the iPhone. Like the iPhone,
Android phones feature a touch-screen display, have built-in MP3 music
players, and provide access to a large library of downloadable third-party
applications. In essence, Android phones are competitors to the iPhone.
However, there are crucial differences between Android phones and the
iPhone. The most important difference — in many ways the only important
difference — is that Android phones are based on an open-source operat-
ing system that is derived from the Linux operating system and can be
extended and adapted to work on a wide variety of hardware devices from
different vendors. With the iPhone, you’re locked in to Apple hardware and
the AT&T cellular network. With an Android phone, you can buy hardware
from a variety of different manufacturers, and you can use the phone on
a variety of different cellular networks. In all, there are about 20 different
Android-based phones available on the market, supported by several dozen
different cellular providers.
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470
Looking at the Android Operating System
Looking at the Android Operating System
Most people associate the Android operating system with Google, and
it’s true that Google is the driving force behind Android. However, the
Android operating system is actually an organization called the Open
Handset Alliance (OHA). Google still plays a major role in the development
of Android, but there are actually more than 50 companies involved in the
OHA, including hardware manufacturers such as HTC, Intel, and Motorola,
software companies such as Google and eBay, and mobile phone operators
such as T-Mobile and Sprint-Nextel.
Technically speaking, Android is more than an operating system: It’s a com-
plete software stack which consists of several key components that work
together to create the complete Android platform:
✦ The operating system core, which is based on the popular Linux operat-
ing system.
✦ A middleware layer, which provides drivers and other support code
that enable the operating system core to work with the hardware
devices that make up a complete phone, such as a touch-sensitive dis-
play, the cell phone radio, the speaker and microphone, Bluetooth or
Wi-Fi networking components, and so on.
✦ A set of core applications that the user interacts with to make phone
calls, read e-mail, send text messages, take pictures, and so on.
✦ A Software Developers Kit (SDK) that lets third-party software develop-
ers create their own applications to run on an Android phone, as well as
a marketplace where the applications can be marketed and sold, much
like the iStore lets iPhone developers market and sell applications for
the iPhone.
Besides the basic features provided by all operating systems, here are a few
of the bonus features found within the Android software stack:
✦ An optimized graphical display engine that can produce sophisticated
2D and 3D graphics
✦ GPS capabilities that provide location-awareness that can be integrated
with applications such as Google Maps
✦ Compass and accelerometer capabilities that can determine whether the
phone is in motion and in which direction it’s pointed
✦ A built-in SQL database server for data storage
✦ Support for several different network technologies, including 3G,
Bluetooth, and Wi-Fi
✦ Built-in media support including common formats for still images, audio,
and video files
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Book VI
Chapter 4
Managing Android
Devices
471
Integrating Android with Exchange
Perusing Android’s Core Applications
The Android operating system comes preconfigured with several standard
applications, which provide the functionality that most people demand from
a modern smartphone. These applications include
✦ Dialer: Provides the basic cell phone function that lets users make calls.
✦ Browser: A built-in Web browser that’s similar to Google’s Chrome
browser.
✦ Messaging: Provides text (SMS) and multimedia (MMS) messaging.
✦ Email: A basic e-mail client which works best with Google’s Gmail but
can be configured to work with other e-mail servers including Exchange.
✦ Contacts: Provides a contacts list that integrates with the Dialer and
Email applications.
✦ Camera: Lets you use the phone’s camera hardware (if any) to take
pictures.
✦ Calculator: A simple calculator application.
✦ Alarm Clock: A basic alarm clock. You can set up to three different
alarms.
✦ Maps: An integrated version of Google Maps.
✦ YouTube: An integrated version of YouTube.
✦ Music: An MP3 player similar to iPod. You can purchase and download
music files from Amazon.
✦ Market: Lets you purchase and download third-party applications for
the Android phone.
✦ Settings: Lets you control various settings for the phone.
Integrating Android with Exchange
The Android’s core Email application can integrate with Microsoft Exchange
e-mail. To do that, you must first enable ActiveSync on the Exchange server.
I won’t go over the details of configuring Microsoft Exchange for ActiveSync
here. Instead, I refer you to Chapter 3 of this minibook.
After you have enabled Exchange Mobile Services and ActiveSync on your
Exchange server, you can easily configure the Android phone for e-mail
access. Just run the Email application on the Android phone and follow the
configuration steps, which will ask you for basic information such as your
e-mail address, username, password, and Exchange mail server.
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472
Integrating Android with Exchange
Unfortunately, the Exchange features available natively on an Android phone
are pretty limited. Although the Email application can sync an Exchange
inbox, it can’t synchronize your contacts, calendar, or task list. As a result,
you need to turn to a third-party application to be able to fully access your
Exchange mailbox from your Android smartphone.
To access an Exchange mailbox from an Android phone, I recommend you
purchase and install an application called TouchDown, from a company called
NitroDesk (www.nitrodesk.com). It provides much better Exchange inte-
gration than the native Email application. Here are just a few of its features:
✦ View not just your inbox but other mailbox folders such as Sent Items or
Drafts as well.
✦ Download attachments.
✦ Create meetings and accept or reject meeting invitations.
✦ Synchronize with your Outlook contacts list.
✦ Create or delete out-of-office replies.
TouchDown is available from the Android Market for $19.99.
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Chapter 5: Managing Netbooks
In This Chapter
✓ Checking out typical specifications for netbooks
✓ Understanding how networks connect
✓ Getting tips for working with netbooks
O
ne of the newest trends in mobile computing is the use of netbook com-
puters, or just netbooks, instead of traditional notebook or laptop com-
puters. Netbooks are like a cross between a smartphone and a laptop, with a
strange blend of the strengths and weaknesses of both.
This chapter is a brief overview of what netbooks are and what factors you
should take into consideration when incorporating them into your mobile
network plans.
Understanding Netbook Computers
As you probably know, a netbook looks like a notebook computer that got
run through the wash with hot water and has shrunk to about half of its
original size. This small size makes it an ideal companion for many mobile
users: It’s larger than a smartphone, so it can be used for ordinary computer
tasks like word processing or spreadsheet analysis, but it’s much smaller
than a notebook computer, so it’s easier to take with you.
Figure 5-1 shows a typical netbook computer — in this case, an HP Mini 311.
This computer comes with the following features:
✦ 11.6-inch display, which is actually on the large size for a netbook; most
are closer to 10 inches.
✦ Intel Atom processor, which chugs along at 1.6 GHz. The Atom is a sin-
gle-core processor that’s optimized for very low power usage.
✦ Up to 3GB of RAM.
✦ 160GB, 250GB, or 320GB hard drive.
✦ Built-in wireless 802.11g or 802.11n network interface (or both).
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474
Connecting with a Netbook
✦ Built-in mobile broadband compatible with Sprint, AT&T, or Verizon.
✦ Windows 7 Home Premium edition (32-bit).
Figure 5-1:
A typical
netbook
computer
The entire system is about 8 x 11 inches and about
3
⁄4 inch thick — about the
size of a small hardcover book. It weighs just over 3 pounds.
Connecting with a Netbook
Other than its small size, the most distinguishing characteristic of a netbook
computer is that it usually comes equipped with a built-in mobile broadband
Internet connection from a mobile phone provider such as AT&T, Sprint,
Verizon, or T-Mobile. In fact, these companies typically discount the purchase
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Book VI
Chapter 5
Managing Netbooks
475
Connecting with a Netbook
price of the netbook to $100 or $200 provided you sign up for a two-year net-
work plan, which typically costs about $50 per month.
The built-in mobile broadband network connection means that no matter
where you are, you can access the network, provided you’re within range of
one of your provider’s cell towers. With a traditional laptop computer, you
have to find an available Wi-Fi network to connect to. With a netbook, you
can connect from almost anywhere — a restaurant, a street corner, even
riding on a bus.
Unfortunately, the service plans available for netbook computers don’t pro-
vide for unlimited data transfers. Most are limited to 5GB per month; after
that, you’re charged an additional overage fee. As a result, you want to make
sure your users are careful about the amount of data they transfer. A 5GB
limit is plenty for most legitimate business uses, but if your users spend their
free time watching videos on YouTube, they’ll quickly exceed the 5GB limit.
The mobile broadband provider provides software that connects to its
broadband network. For example, Figure 5-2 shows the software provided by
Verizon.
Figure 5-2:
Connecting
via
broadband
with
Verizon.
Here are a few tips that may help your users keep their usage under the
maximum:
✦ Besides mobile broadband connections, all netbooks also include a
built-in Wi-Fi interface. You should encourage your users to use the Wi-Fi
connection rather than the mobile broadband connection whenever
possible. Any data transferred over the Wi-Fi connection does not count
against the 5GB maximum imposed by the mobile broadband connection.
✦ Similarly, all netbook computers include an RJ45 connector for a stan-
dard Ethernet cable connection. Your users should use this connection
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476
Tips for Using a Netbook Effectively
whenever possible — for example, when using the netbook from a desk
or from a home office.
✦ Be sure to disable Windows Update. Otherwise, whenever an update is
available, Windows Update downloads it regardless of the type of con-
nection that’s in place. Instead, your users should manually check for
Windows updates on a regular basis when using a Wi-Fi or cabled net-
work connection.
✦ Educate your users about the differences between mobile broadband,
Wi-Fi, and cabled network connections to be sure that they understand
the appropriate use of each.
Tips for Using a Netbook Effectively
In this section, I offer some random suggestions that I’ve found useful when
working with netbooks. Here they are, in no particular order:
✦ Carry a standard-sized keyboard and mouse in your car. The keyboard
on a netbook computer is pretty small, and the touch-pad mouse is
small. You may not want to lug the keyboard and mouse into a restau-
rant or coffee shop, but it’s handy to have when you take the netbook
into your hotel room and want to do some real work.
✦ Consider disabling the tap feature of the netbook’s touch pad. Because
of the netbook’s small size, the touch pad is usually located uncom-
fortably close to the keyboard. I end up tapping it with the base of my
thumbs when I type, which causes the mouse pointer to jump all over
the place almost at random. I solved this problem by disabling the tap
feature of the touch pad.
✦ Create a desktop icon that will take your users directly to your Office
Web Access (OWA) site. That way, your users can easily access their
e-mail whenever they have an Internet connection.
✦ Install VPN client software to allow your users to tunnel in to your net-
work. For more information, refer to Book III, Chapter 5.
✦ Because netbook computers usually run one of the Home editions of
Windows 7, netbooks can’t join your domain. That’s probably for the
best, though, because most users will use the netbook mostly for Web
browsing and e-mail, which, as mentioned earlier, can be easily accom-
plished with OWA.
✦ Keep in mind that although the netbook computer can’t join the
domain, it can still access network shares. The user has to provide a
valid username and password each time he or she tries to open a net-
work share.
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